Technical Writer
Seattle WA
$70-75/hr w2 + benefits
The Product you'll be writing about is the integrated product data center operations teams use to plan and execute the work required for data center lifecycle management.
The Product ties together the three core pillars of data center activity — Processes (how work is performed), Parts (materials needed to complete work), and People (technicians with the right skills, in the right place, at the right time).
Its customers are Data Center Technicians, Data Center Managers, and Service Owners operating across regions worldwide.
As The Product transforms from a suite of bespoke tools into a single, modernized product launching globally, client need clear, accurate, and scalable technical documentation to help operators onboard fast and execute work safely and frugally.
Client is looking for a Technical Writer to own the creation of end-user and technical documentation — including user guides, onboarding content, process-authoring developer guides, API references, and release notes.
Candidates will partner closely with product managers, software engineers, UX designers, and central operations teams to translate complex workflows into content that a data center technician can follow under time pressure.
Candidates will establish documentation standards, build reusable content, and continuously improve docs based on user feedback and product changes.
This is a high-impact role:
candidate’s work directly reduces onboarding time, prevents operational errors, and protects safety, security, availability, and compliance across AWS data centers.
Key Job Responsibilities
Plan, write, edit, and maintain user-facing documentation for The Product, including task-based user guides, onboarding materials, FAQs, and release notes.
Produce developer-facing technical content such as API references, process authoring/developer guides, and content-management (form/flow/variable set) documentation.
Work directly with engineers, PMs, and UX to understand features, then translate complex data center workflows into clear, concise, step-by-step instructions.
Develop and enforce documentation standards, style guidelines, templates, and information architecture that scale across regions and audiences.
Validate documentation for technical accuracy by testing procedures and reviewing against the product.
Manage documentation as part of the release cycle, keeping content current as features launch across regions.
Gather and act on feedback from technicians, managers, and service owners to continuously improve content quality and findability.
Work with localization team to structure content appropriately for a global, multi-region operator audience.
Basic Qualifications:
3 plus years of experience as a technical writer producing software or technical product documentation.
Bachelor's degree in Technical Communication, English, Computer Science, a related field, or equivalent practical experience.
Demonstrated ability to write clear, concise, task-based documentation for both technical and non-technical audiences.
Experience authoring in structured documentation tools and formats (e.g., Markdown, HTML, wikis, docs-as-code, or a component content management system).
Experience partnering with software engineers and product managers to gather and verify technical information.
Strong portfolio or writing samples demonstrating end-user guides and/or API/developer documentation.
Preferred Qualifications:
Experience documenting enterprise or operational software, workflow/process-automation tools, or hardware/infrastructure operations.
Familiarity with data center operations, hardware lifecycle, inventory management, or field operations tooling.
Experience with docs-as-code workflows, version control (Git), and integrating documentation into CI/CD or release pipelines.
Experience creating API reference documentation from specifications (e.g., OpenAPI/Smithy) and developer guides.
Experience building information architecture and content standards for a growing product from the ground up.
Familiarity with localization/globalization and writing for a multi-region, ESL-inclusive audience.
Experience with UX writing, in-product help/microcopy, or instructional design.
Ability to create diagrams, screenshots, and visual aids to support written content.
Required Individual Skills:
Core Technical-Writing Skills:
Technical writing and editing
Clear, concise, task-based writing
User-guide development
Onboarding-content creation
FAQ development
Release-note writing
API-reference documentation
Developer-guide creation
Process and workflow documentation
Writing for technical and nontechnical audiences
Simplifying complex technical concepts
Step-by-step procedure development
Documentation Management:
Documentation planning and maintenance
Structured authoring
Information architecture
Content reuse and modular writing
Documentation standards development
Style-guide and template creation
Content lifecycle and version management
Release-cycle documentation
Content findability and usability improvement
Documentation quality assurance
Tools and Technical Knowledge:
Markdown
HTML
Wikis
Docs-as-code workflows
Component content management systems
Git and version control
CI/CD and release-pipeline integration
OpenAPI or Smithy specifications
API and software-product fundamentals
Validation and Research:
Technical information gathering
Subject-matter expert interviewing
Procedure testing
Documentation accuracy validation
Product and feature analysis
User-feedback analysis
Continuous content improvement
Collaboration Skills:
Cross-functional collaboration
Working with software engineers
Working with product managers
Working with UX designers
Stakeholder management
Requirements gathering
Technical review coordination
Domain and Preferred Skills:
Enterprise or operational-software documentation
Workflow and process-automation documentation
Hardware or infrastructure-operations knowledge
Data-center operations
Hardware lifecycle management
Inventory-management systems
Field-operations tooling
Globalization and localization
Writing for multi-region and ESL-inclusive audiences
UX writing and microcopy
Instructional design
Diagram and visual-aid creation
Screenshot development
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